Support and Terms of Service

1. Return and Exchange Policy

• You can request a return within 7 days of receipt if the product is unopened and does not affect resale.
• For quality issues, exchanges are supported within 15 days (video proof required).
• Return shipping costs are to be paid by the buyer. E-liquid and consumable products are non-returnable unless there is a quality issue.

2. Warranty Policy

• No warranty is provided for disposable products.

3. After-Sales Service

• Online customer service will respond within 24 hours during working hours (9:00 AM to 6:00 PM).
• For after-sales issues, please email us at [support@uwinvapes.com].
• Repair time is 7 business days from the date of receipt of the product.

4. Important Notes

• This product contains nicotine and is intended for purchase by adults aged 18 and over.
• Sale to minors is prohibited, and purchase implies confirmation of age.
• Choose the appropriate nicotine concentration according to local laws.

5. Shipping Policy

• Orders will be shipped within 48 hours (delayed during holidays).
• Shipping costs are to be paid upon delivery or calculated based on actual charges.
• For cross-border orders, customs duties are to be borne by the buyer.

6. Disclaimer

• Use of this product is prohibited in smoke-free areas.
• It is prohibited to use this product for illegal purposes.